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faqs & useful links


Are sessions with Crookes Counselling and Consulting Services confidential?

All our psychologists abide by the Australian Psychological Society Charter for Clients of Psychologists.

To view the Charter for Clients of Psychologists, please click here.

To view our Policy for the Management of Your Personal Information, please click here.

Does psychological counselling work?

Yes.  In many cases sessions with a psychologist can help to address issues before they start to make a serious impact on day to day life.

How is a psychologist different to a psychiatrist, psychotherapist or counsellor?

Our psychologists must be registered with the Psychology Board of Australia order to practice and must attend ongoing professional development, seminars and training.

Psychiatrists are medically qualified to prescribe medication for their clients and are therefore registered with an industry body, whereas psychotherapists and counsellors are not regulated by a statutory body.

Useful Links

Emergency Crisis Support

Crookes Counselling and Consulting Services does not offer after hours emergency counselling. If you are in crisis and require assistance please call:

Emergency Services – 000

Lifeline - 13 11 14

Kids Help Line - 1800 551 800

Orygen Youth Health - 1800 888 320

SuicideLine Victoria - 1300 651 251

Suicide Call Back Line - 1300 659 467

Victorian Sexual Assault Crisis Line - 1800 806 292

Mensline Australia - 1300 789 978

SANE - 1800 187 263

Alcoholics Anonymous Helpline - 1300 222 222

Gamblers Helpline - 1800 858 858

Family Drug Helpline - 1300 660 068

Beyond Blue - 1300 224 636


Werribee Mercy Psychiatric Unit - 8754 3561                                

South West Psychiatric Triage - 1300 657 259 (Hoppers Crossing)

Mid West Psychiatric Triage - 1300 874 243 (Sunshine)

Or present to the nearest hospital for life threatening or self-harm risks.


Emergency Accommodation

Safe Steps (24hrs) - 1800 015 188

St Kilda Crisis Centre - 1800 627 727


Here are some useful links for more information on mental health issues and services. Click on the heading for each to be taken to the organisation's website.

Beyondblue is the national initiative to raise awareness of anxiety and depression, providing resources for recovery, management and resilience.

The Black Dog Institute is a world leader in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.

Headspace is a national youth mental health foundation that helps young people who are going through a tough time.

A free self help program to teach cognitive behaviour therapy skills to people vulnerable to depression and anxiety.

Comprehensive information and advice on social anxiety (social phobia), panic, and generalized anxiety disorder and their treatment.