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faqs & useful links


Are sessions with Crookes Counselling and Consulting Services confidential?

All our psychologists abide by the Australian Psychological Society Charter for Clients of Psychologists.

To view the Charter for Clients of Psychologists, please click here.

To view our Policy for the Management of Your Personal Information, please click here.

Does psychological counselling work?

Yes.  In many cases sessions with a psychologist can help to address issues before they start to make a serious impact on day to day life.

How is a psychologist different to a psychiatrist, psychotherapist or counsellor?

Our psychologists must be registered with the Psychology Board of Australia order to practice and must attend ongoing professional development, seminars and training.

Psychiatrists are medically qualified to prescribe medication for their clients and are therefore registered with an industry body, whereas psychotherapists and counsellors are not regulated by a statutory body.

How long does each session take?

Each appointment is between 50 – 60 minutes.

Do I need a referral?

No, you do not need a referral. You can make an appointment with our psychologists without a referral from your GP. If you decide to do this you will need to pay the full amount for your sessions. If would like to see whether you are eligible for referral under a Mental Health Treatment Plan you will need to speak with your GP or a psychiatrist prior to making your first appointment, if you are eligible for a mental health treatment plan you will be entitled to a Medicare rebate for each appointment.

How many sessions will I need?

This is dependent on the individual and the nature of why they are coming in and what are the goals and therapy set with the treating practitioner. At Crookes Counselling & Consulting services we will help you resolve issues that stop you from living your optimum lifestyle.

Are psychology services covered by my private health fund?

Yes. If you have extras cover you will be able to claim a rebate from your health fund provider. As the rebate varies depending on your level of cover, please call your Health Provider for more information.

What should I expect on my first visit?

During your initial consultation your psychologist will discuss your concerns with you, and help you identify treatment goals. As part of this process, they will assess each area of difficulty and work with you to devise an optimal treatment plan for you as an individual. Your psychologist will also estimate the number of sessions needed to increase your quality of life, vitality, and wellbeing. It might also be helpful for you to think about what you want to gain from therapy prior to your appointment, and raise any concerns that you have with your psychologist.

How do I get a Mental Health Care Plan (MHP)?

If you are experiencing issues or concerns about your mental wellbeing, visit your doctor who will assess your eligibility to get the appropriate support and treatment.

Useful Links

Emergency Crisis Support

Crookes Counselling and Consulting Services does not offer after hours emergency counselling. If you are in crisis and require assistance please call:

Emergency Services – 000

Lifeline - 13 11 14

Kids Help Line - 1800 551 800

Orygen Youth Health - 1800 888 320

SuicideLine Victoria - 1300 651 251

Suicide Call Back Line - 1300 659 467

Victorian Sexual Assault Crisis Line - 1800 806 292

Mensline Australia - 1300 789 978

SANE (interpreter available) - 1800 187 263

Alcoholics Anonymous Helpline - 1300 222 222

Gamblers Helpline - 1800 858 858

Family Drug Helpline - 1300 660 068

Beyond Blue - 1300 224 636

PANDA - 1300 726 306

Relationships Australia - 1300 364 227

Domestic Violence Hotline - 1800respect (1800 737 732)

13 Yarn - Aboriginal & Torres Strait Islander Crisis Support - 13 92 76

Veterans Crisis Line - 1800 628 036

LGBTIQ+ Peer Support - 1800 184 527

Carer Support & Respite - 1800 422 737

Head to Health - 1800 595 212

Werribee Mercy Psychiatric Unit - 8754 3561                                

South West Psychiatric Triage - 1300 657 259 (Hoppers Crossing)

Mid West Psychiatric Triage - 1300 874 243 (Sunshine)

Or present to the nearest hospital for life threatening or self-harm risks.

Emergency Accommodation

Safe Steps (24hrs) - 1800 015 188

St Kilda Crisis Centre - 1800 627 727

Here are some useful links for more information on mental health issues and services. Click on the heading for each to be taken to the organisation's website.

Beyondblue is the national initiative to raise awareness of anxiety and depression, providing resources for recovery, management and resilience.

The Black Dog Institute is a world leader in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.

Headspace is a national youth mental health foundation that helps young people who are going through a tough time.

A free self help program to teach cognitive behaviour therapy skills to people vulnerable to depression and anxiety.

Comprehensive information and advice on social anxiety (social phobia), panic, and generalized anxiety disorder and their treatment.